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Collagene Expert™ Melting Cleansing Balm

Cleansing balm, but not as you know it A lightweight yet luxurious cleansing balm with an innovative hybrid gel-balm texture that delivers effortless, advanced deep cleansing, to leave skin feeling deeply hydra...

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FREE AROMATIQUE CANDLE WORTH £30 WHEN YOU SPEND £55. T&Cs Apply

£48.00
Size: 100ml
Non-comedogenic

Non-comedogenic

Dermatologist tested

Dermatologist tested

Ophthalmologist tested

Ophthalmologist tested

Suitable for sensitive skin

Suitable for sensitive skin

Vegan

Vegan

Cruelty free

Cruelty free

How to use

Open upright. Our non-solid balm may move during transit. Unscrew cap, gently lift the inner lid and swipe against the edge of the jar to return displaced product. Ensure hands are dry before use. Apply one to two finger-tips of balm onto dry skin and massage over face and neck in a light circular motion, loosening the balm into an oil. Moisten fingertips and continue to massage, melting away make-up and impurities. Remove with a warm, damp cleansing cloth or flannel.

Key ingredients
Sub-Tropical Fruit Seed Oil Blend

Consisting of Andiroba, Baobab and Jojoba oils to leave skin looking healthy and feeling supported.

Phyto Collagen Complex & Polypeptide

Combines a collagen prepeptide with a bio-designed vegan collagen, to improve the appearance of fine lines & wrinkles, leaving skin feeling hydrated, smoother, plumper, firmer and with a youthful glow.

Ceramides

Supports the protective barrier function of the skin, leaving skin feeling replenished.

Hyaluronic Acid Microspheres

Helps plump skin with moisture for smoother looking skin.

Biomimetic Squalene

Supports the moisture barrier, leaving skin feeling cashmere soft, smooth and nourished.

See more: Details Results FAQs

Product Details

CLEANSING BALM, RE-ENGINEERED

A lightweight yet luxurious cleansing balm with an innovative hybrid gel-balm texture that delivers effortless, advanced deep cleansing, to leave skin feeling deeply hydrated and cashmere soft with absolutely no greasy after-feel. Upon application, the transformative formula melts quickly from a balm to an oil to a delicate light milk, whilst gently and effectively removing all types of make-up (including waterproof and long-wear), excess oils and SPF.

Powered by 10 lightweight yet deeply nourishing oils and butters, the formula supports barrier function while soothing and conditioning the skin. The Sub-Tropical Fruit Seed Oil Blend and biotech Squalane calms and replenishes, while Ceramides and Hyaluronic Acid deliver lasting moisture for plumped, supple skin. The combination of Phyto-Collagen Complex and Polypeptide help refine the look of fine lines and wrinkles, whilst firming the skin, promoting a radiant, healthy glow.

Dermatologist and ophthalmologist approved, the balm is clinically tested to be non-comedogenic and gentle enough for sensitive, oily, mature, and breakout-prone skin thanks to its pore-friendly formulation. Our re-engineered formula delivers a residue-free finish - never greasy, never waxy!

The silky balm is subtly scented with the delicate and nurturing aroma of neroli and orange blossom.

With every use, skin is left balanced, luminous, and optimally prepped to enhance the performance of the skincare steps that follow.

Elevate your cleansing experience with GATINEAU. Discover the cleansing balm that will transform your routine and your skin.

• Next-generation gel-balm texture for an updated cleansing ritual
• Not just 10 lightweight oils and butters, but with added age-defying skincare actives to target lines, wrinkles and skin firmness
• Non-comedogenic, ophthalmologist and dermatologist approved
• Effortless, efficient deep cleansing to remove even the most stubborn waterproof mascara
• Engineered for every skin type, including mature, thinning, fragile, weakened barrier, sensitive, oily and breakout-prone

Consumer results

100%

said it left skin looking smooth & soft*

100%

said it left skin cleansed of make-up, excess oils and SPF**

99%

said it gently yet effectively cleansed skin*

98%

would recommend to friends & family**

94%

said it was the most effective cleansing balm they had ever used**

92%

This product left my skin feeling firmer**

*After first use, **After 4 weeks of use

Based on an independent user trial of 112 women aged 30 – 60

Key ingredients

Your questions, answered

Full Ingredients List

INGREDIENTS : CAPRYLIC/CAPRIC TRIGLYCERIDE, PRUNUS AMYGDALUS DULCIS (SWEET ALMOND) OIL, GLYCERIN, AQUA/WATER/EAU, PHENOXYETHANOL, QUILLAJA SAPONARIA WOOD EXTRACT, BUTYROSPERMUM PARKII (SHEA) BUTTER, C13-15 ALKANE, SIMMONDSIA CHINENSIS (JOJOBA) SEED OIL, FRAGRANCE (PARFUM), TOCOPHEROL, OLEA EUROPAEA (OLIVE) FRUIT OIL, RICINUS COMMUNIS (CASTOR) SEED OIL, AVENA SATIVA (OAT) KERNEL OIL, BENZOIC ACID, LIMONENE, ADANSONIA DIGITATA (BAOBAB) SEED OIL, COCOYL HYDROLYZED COLLAGEN, LIMNANTHES ALBA (MEADOWFOAM) SEED OIL, SQUALANE, CARAPA GUAIANENSIS SEED OIL, TRIPEPTIDE-29, ETHYLHEXYL PALMITATE, DEHYDROACETIC ACID, LINALYL ACETATE, CITRUS LIMON (LEMON) PEEL OIL, CERAMIDE NG, LINALOOL, HELIANTHUS ANNUUS (SUNFLOWER) SEED OIL, SAPONARIA OFFICINALIS LEAF/ROOT EXTRACT, HEXAMETHYLINDANOPYRAN, LEUCONOSTOC/RADISH ROOT FERMENT FILTRATE, TRIHYDROXYSTEARIN, SODIUM HYALURONATE, GLUCOMANNAN.

Can I still use this if I don’t wear make-up?

Although it’s highly effective at dissolving makeup, the formula is designed for much
more than makeup removal. Throughout the day, skin accumulates impurities such as pollution, excess oil, sunscreen, sweat and environmental debris that can’t always be fully removed with a basic cleanser alone.  The cleansing balm not only deeply cleanses but it will help to support the skin barrier leaving it feeling hydrated, comfortable fresh and clean. Any subsequent products will work much more efficiently with a clean canvas.



Does the cleanser have a fragrance?

A very lightly fragranced cleansing balm with subtle notes of bergamot, rose, and orange blossom. It lightly echoes a beloved Aromatique-style scent, translated into a softer, skin-first experience.



Is this suitable for sensitive skin?

Yes, the cleanser has been both dermatologically and ophthalmologically tested and
is suitable for those with a sensitive skin type.



Is this similar to the Age Benefit Melting Cleansing Elixir?

This is a freshly engineered formula with a new ingredient profile and next-level cleansing performance that leaves your skin deeply clean, hydrated, and beautifully soft - all without a greasy after-feel. There’s no product warming, this transformative texture melts seamlessly from balm to oil to light milk.



Is the Collagene Expert Melting Cleansing Balm vegan?

Yes, the cleansing balm is vegan.

Delivery & Returns

Delivery Information

We only deliver orders within the UK, Ireland and applicable EU Countries.

Next Day Delivery - £6.99 – Order by 12 noon to receive your order the next day. Orders placed after 12 noon on Friday or over the weekend will be shipped on Monday (excludes bank holidays). Due to geographical location, some destinations will take 2 days.
Standard Delivery - £3.95 (Under £40 spend) 3-5 working days
Standard Delivery – Free (Minimum spend £40) 3-5 working days
Nominated Saturday Delivery - £12.99 - Order before Friday at noon.

GATINEAU now ships to certain countries in Europe. Please review the table below to check shipping costs for applicable countries. Please note that the maximum weight of package we are able to ship is 2kg and under £126 (EURO 150) in value.

Country

Service - Max 2kg & Orders under £126

Delivery Aim

Price

France

Standard International Tracked & Signed

2-11 business days

£12.50

Germany

Standard International Tracked & Signed

2-11 business days

£12.50

Ireland

Standard International Tracked & Signed

2-11 business days

£12.50

Sweden

Standard International Tracked & Signed

2-11 business days

£12.50

Finland

Standard International Tracked & Signed

2-11 business days

£12.50

Denmark

Standard International Tracked & Signed

2-11 business days

£12.50

How To Return My Items?

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

For more information please see our Return Policy

Overall rating: 4.8 / 5 from 230 reviews.

AI Generated Review Summary

The Collagene Expert™ Melting Cleansing Balm offers a luxurious cleansing experience with a unique gel-balm texture that transforms upon application. It effectively removes makeup and leaves the skin feeling deeply hydrated, soft, and moisturized. The product is praised for its pleasant scent and nourishing consistency, making it suitable for various skin types.

Summary topics

  • Makeup Removal (5%): It was reported by customers that this product easily removes makeup and leaves the skin feeling nourished and smooth.
  • Cleansing Balm (7%): Customers loved the balm for cleansing, leaving their skin feeling clean and soft ready to moisturize.
  • Skin Feel (22%): A significant number of customers raved about how this cleansing balm made their skin feel clean, soft, and refreshed.
  • Scent (12%): Customers appreciated the lovely smell of the product, describing it as divine and spa-like.
  • Texture (13%): It was reported by customers that the texture of the balm is lovely and silky, leaving the skin soft and smooth.

Review topics: ["size","smell","results","issues","quality","feels","improvement","cleanser","skin","texture","face","balm","consistency","amount","fragrance","makeup","residue","eyes","gift","buy","glow","removes","make","tan","gel","gatineau","use","cream","mascara","melts"].

Review highlights

  • "The texture and smell are lovely and my skin feels lovely after use." — Julie L.
  • "I wash off with a warm cloth and my skin feels so clean and fresh and radiant." — Joanne G.
  • "It’s a lovely soft texture that glides on and removes your makeup beautifully." — Gemma N.

Reviews

Pure melt-away luxury for cashmere-soft skin

"An absolute joy for the senses—this melts away every trace of makeup effortlessly, transforming from a rich balm into a silky oil and rinsing away cleanly. Unlike other cleansers that leave skin feeling stripped or tight, the collagen-infused formula leaves my face deeply nourished, plump, and cashmere-soft. A true moment of daily luxury!"

— Helen (5/5)

Beautiful balm cleanser!

"Delicious - the balm effect is so kind on the skin - I use it as a second cleanser and coupled with a warm cloth it's really lovely (with a beautiful smell too) - a little luxury at the end of the day! My face feels great and the results of using it for a short period are great!"

— Amy L. (5/5)

Spa in a jar

"I wear makeup including mascara and it removes it all! It's actually enjoyable. You need a small amount and I leave it for a few minutes before removing. My skin is super soft after using it. Lovely!!!"

— Tracey T. (5/5)

A social media recommendation success!

"I saw these products on a MUA social media post, and thought I would give it a try and wow, I'm so glad I did! My skin has a glow it never had before and a genuine softness that I'm really enjoying!"

— Kirsty M. (5/5)

Fantastic product, my new favourite cleanser

"This cleanser is a gel consistency but you don’t need to use much. It glides over your skin and smells amazing. Safe to use near to the eye (I wear contact lenses and have had no problems). Cleans off make up really well and leaves my skin silky smooth and hydrated. I’ve purchased this more than once. I can definitely recommend 5*"

— Mrs W. (5/5)

Best cleansing balm

"The balm has lovely texture, smells great and does the job taking my make-up off. It leaves skin feeling great!"

— Dawn B. (5/5)

Melting cleansing Balm

"I always purchased the original melting balm which was in a grey tube and absolutely loved it , then it was discontinued and I thought I would never find a product that I would ever love as much . How wrong was I ? The Collagen melting balm is ‘ fabulous!!’ I absolutely love it , so happy you created such a good product that lives upto all expectations and more … I have used Gatineau for a number of years and wouldn’t ever change my skin care choice especially as I have been in the beauty business for over 30 years and trained in products of high quality such as Guinot, Darphain,Thalgo,Elemis, Dermalogica … Maria Galland until Brexit hit but Gatineau has always always had my heart ❤️ wouldn’t use anything else!"

— Louise D. (5/5)

Love this cleanser ! It

"Love this cleanser ! It removes my makeup so well but also feels gorgeous as it melts on the skin. It leaves my skin feeling soft and really hydrated ."

— Susan M. (5/5)

Glowing skin

"I love this cleansing cream, it feels so soft on my skin, leaving it glowing and healthy."

— Phyllis H. (5/5)

Gentle cleanser

"This is lovely. You only need a small amount smeared on two fingers of each hand and you massage it in in circular movements, paying particular attention to the sides of your nose and your chin (that's my greasy area and where I would get blackheads). The rest of my face is dry but this suits both areas. I then take a muslin cloth and rinse it in warm water and clean the product, along with makeup, dirt and grease off my face. It is gentle and does a great job."

— June C. (5/5)

Q&A

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