We offer standard delivery via Evri, which takes 3–5 working days. Delivery is free on orders over £30 and costs £3.95 on orders under £30. If you need your order sooner, we also offer next-day delivery via DPD for £6.99. This service operates Monday to Friday. Orders placed on a Friday will be delivered the following Monday. Please note that next-day delivery is not available on Bank Holidays.

We offer a next-day delivery option via DPD for £6.99, which you can select at checkout. Once your order has been placed, we're unable to change the delivery option, so please make sure you select the service that best suits your needs before completing your purchase.

Yes, absolutely! Once your order has been packed, you'll receive an email from your chosen courier with your tracking number. You can use this to follow your delivery's progress.

We're sorry you haven't received your order confirmation. First, please check your inbox and junk or spam folder, and make sure the email address linked to your account is correct. If you still can't find your confirmation, please contact us at info@gatineau.com. We'll be happy to help confirm your order details.

We're sorry your order hasn't arrived yet. If your delivery is taking longer than the estimated timeframe for your chosen courier, please email us at info@gatineau.com. We'll look into this for you and help you find out what's happening with your order.

Yes, we currently deliver to France, Germany, Ireland, Sweden, Finland and Denmark. International delivery typically takes 2–11 days and costs £12.50. Please note that parcels must weigh less than 2kg and have a value of no more than €150 (approximately £126).

No, all applicable charges are included in the price you pay at checkout, so you won't need to pay any additional customs charges on delivery. Please note that parcels must weigh less than 2kg and have a value of no more than €150 (approximately £126).

We may be able to change your delivery address if your order hasn't yet been packed and dispatched. Please email us at info@gatineau.com as soon as possible, including your order number and the correct delivery address. We'll do our best to help, although changes can't always be guaranteed once your order is being processed.

If you'd like to cancel your order, please contact us as soon as possible at info@gatineau.com, including your order number. We'll do our best to help, but cancellation may not be possible if your order has already progressed too far through our warehouse.

If you need to make a change to your order, please email us at info@gatineau.com as soon as possible, including your order number and the details of the change you'd like to make. We'll check whether the change is possible. Please note that amendments may not be possible once your order has progressed through our warehouse.

Unfortunately, we don't currently offer gift messages or gift wrapping. We're sorry we can't offer this service at the moment.

We're sorry to hear that an item is missing from your order. Please email us at info@gatineau.com with your order number and details of the missing item. We'll investigate this for you and help resolve the issue as quickly as possible.

We're sorry your order has arrived damaged. Please email us at info@gatineau.com with your order number, a photo of the damage and details of the affected product(s). We'll review this and help you with the next steps.

We're sorry you've received the wrong item. Please email us at info@gatineau.com with your order number, a photo of the item you've received and details of the item you were expecting. We'll look into this and help put things right as quickly as possible.

We're sorry to hear that you've had a reason to complain, and we'd welcome the opportunity to put things right. Please email us at info@gatineau.com with your order number and details of your experience. Our customer service team will review your concerns and get back to you.

No, our parcels don't include pricing information or personal details. This makes them suitable if you're sending an order as a gift.

Yes, we'd be happy to help. Please email us at info@gatineau.com with your order number, and our customer service team will assist you with arranging a VAT invoice.

We accept all major credit and debit cards, as well as PayPal, Google Pay, Apple pay and Klarna, giving you a choice of convenient ways to pay.