Offers & Rewards FAQs
Do you offer Blue Light discount?
Yes! We’re pleased to offer 15% off for Blue Light Card holders. Simply find us on the Blue Light Card app and enter your discount code at checkout. Enjoy your savings!
Do you offer student discount?
Absolutely! We offer students 20% off full-price individual products, so you can treat yourself for less. Simply sign up to receive your unique discount code and enter it at checkout.
How do I redeem my loyalty points?
Redeeming your loyalty points is easy! Simply log in to your account and head to the Rewards section, where you can exchange your points for a discount code. Enter your code at checkout and your discount will be applied to your order.
Can I use discount codes with my subscription?
Our subscription orders already benefit from a special discounted price, so additional discount codes can’t be applied. This means you can continue to enjoy savings on your favourite products with every subscription order.
Why is my discount code not working?
We're sorry you're having trouble using your discount code! Please check the terms and conditions to make sure your chosen products are eligible and that any exclusions or minimum spend requirements have been met. If your code still isn't working, please email info@gatineau.com with your code and the products you'd like to purchase. Our team will be happy to look into this for you.
Why haven't I received my welcome discount code?
We’re sorry your welcome discount code hasn’t arrived! To receive your welcome discount, you’ll need to create an account with us first. If you’ve already set up your account but haven’t received your code, please check your inbox, including your junk or spam folder. If you still can’t find it, email info@gatineau.com and our team will be happy to help.
Do you have a refer a friend scheme?
Yes! We'd love for you to share Gatineau with your friends and family. Simply log in to your account and copy your unique referral link to share with them. You'll receive a £10 voucher for each successful referral.
I posted a review and haven't received my discount code
Thank you for taking the time to share your feedback! When you leave a review using the link emailed to you, you’ll receive a discount code by email. If you’ve submitted your review but haven’t received your code, please check your inbox and junk or spam folder. If it’s still missing, contact us at info@gatineau.com and we’ll be happy to look into this for you.
I placed my order without my discount code, what can I do?
We're sorry you missed out on applying your discount! Unfortunately, we're unable to add discount codes to orders once they've been placed. However, please contact us at info@gatineau.com and our team will be happy to review your enquiry and see if there's anything we can do to help.