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Returns Policy

Returns Policy

Returns Policy

We understand that occasionally you may wish to return goods to us. Our 'no quibble' guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 14 days and we will issue a full refund for the price you paid for the item. 

The 14 day returns policy begins when you receive the products.


Please contact info@gatineau.com before returning your items, and once done, return your unopened products in their original packaging to the address below:



57 Victoria Street






T's & C's:

We will gladly exchange, replace or refund your purchase with the following conditions and exceptions:-


- We cannot accept the return of a product if it has been opened. If an item has been opened we will only accept the return if the product is found to be faulty.

- Except where an item is faulty and is merely being exchanged, return of any order that benefited from a promotion must include return of all promotional items acquired, including but not exclusive to; a gift with purchase, free gift and multi-buy promotions.

- Except where an item is faulty, no returns, exchanges or refunds are possible after 90 days from purchase.

- No exchanges or refunds are possible without proof of purchase.

- Refunds will only be made once an item has been returned and received in a resalable condition

- Once the refund has been processed, you should receive it within 3-5 working days, however, it can take up to 30 days to be processed into your account.


This does not affect your statutory rights as a consumer.