OLD - Terms & Conditions – Gatineau Skincare

      • Terms & Conditions

      Terms & Conditions

      These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website gatineau.com ('the Website') and your relationship with The Beauty Room Online whose partnership address is Holt Manor, Leigh Road, Holt, Trowbridge, Wiltshire, BA14 6PR ('we', 'our' or 'us'). Please read them carefully as they affect your rights and liabilities under law. Your attention is drawn particularly to terms 9 & 14. If you do not agree to these Terms, please do not access or use the Website. If you have any queries regarding these Terms then please contact us.

      These Terms & Conditions were last updated 8th March 2021.

      1. AGREEMENT


      • By using the Website you agree to be bound by these Terms.




      • We reserve the right to update these Terms from time to time without notification. It is your responsibility to check for such changes, in any event you will be required to review these Terms before every purchase. If you do not wish to accept new Terms you should not continue to use the Website. If you continue to use the Website after the date in which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms;
      • We reserve the right to modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.




      You warrant that:

      • The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.
      • The products purchased on this site are for private and domestic use only and are not for re sale by any means. You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at:


      e-mail address: info@gatineau.com


      • e will
        treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.
      • When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.




      • To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
      • We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
      • By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.




      • The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:
      • any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character. For any infringement of this term howsoever caused, we reserve the right to claim all direct and indirect consequential losses from you and you herby agree to indemnify us, The Beauty Room Online t/a gatineau.com, for any direct and indirect consequential losses as a result of your intentional or unintentional usage of gatineau.com.


      7. INDEMNITY


      • You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.




      • As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.


      9. ORDERS


      • All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available or to cancel your order and receive a refund.
      • Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit card, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is later.
      • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
      • The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
      • Please note we do not sell outside of the United Kingdom and the Republic of Ireland. We only ship to addresses within the United Kingdom or the Republic of Ireland, whilst orders may occasionally be accepted from other geographic locations outside UK&ROI these will be cancelled on recognition and you shall be notified.
      • Promotional offers cannot and will not be back dated. I.e, if you place an order on a certain day, and the next day a promotion begins, your order cannot be back dated to include that promotion. Promotional offers run for the period stated and at no other time.
      • You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

      10.1 Klarna

      In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

      • Pay in 3

      • Pay Later

      Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.




      • Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods.
      • If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how.




      • All prices shown are inclusive of VAT (only where applicable - see below) at the current rates for time to time in force and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.
      • If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information. We will not be liable for additional import taxes.
      • Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
      • Please note we do not sell outside of the United Kingdom and the Republic of Ireland. We only ship to addresses within the United Kingdom or the Republic of Ireland, whilst orders may occasionally be accepted from other geographic locations outside UK&ROI these will be cancelled on recognition and you shall be notified.
      • Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.
      • In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
      • You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
      • You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.
      • We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.
      • Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by emailing our customer service representatives at:

      e-mail address: info@gatineau.com



      • To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:
      • if an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested.
      • By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


      13. IP


      • The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with The Beauty Room Online t/a gatineau.com.
      • You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.




      • Notwithstanding any other provision in the Terms, nothing in these Terms:
      • affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence.
      • The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
      • Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
      • In particular, we disclaim all liabilities in connection with the following:
      • incompatibility of the Website with any of your equipment, software or telecommunications links;
        technical problems including errors or interruptions of the Website;
        unsuitability, unreliability or inaccuracy of the Website;
        and failure of the Website to meet your requirements.
      • You herby are informed and agree that we, The Beauty Room Online and trading as gatineau.com​, and our affiliates and associated companies not liable for direct loss caused to any party accept to a registered user of our site accessing our site as a registered user only.
      • To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.


      15. SEVERANCE


      • If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
      • These Terms are not written to limit consumer rights and protections when purchasing as a consumer as allowed by UK law. Each term is considered unique and severable from the Terms and acceptance of these Terms and conditions is considered and accepted by you as acceptance of each individually severable term. Severability of terms or its constituents is solely at the discretion of a court acting under UK law.


      16. WAIVER


      • No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.




      • Terms and Conditions in relation to any Promotions, Offers, Competitions & Gifts shall be notified to you at the time of usage and, or, on request from our service team:

      e-mail address: info@gatineau.com


      18. REVIEWS


      • If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
      • You grant gatineau.com, The Beauty Room Online and its associated companies and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.
      • You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
      • You agree to perform all further acts necessary to perfect any of the above rights granted by you to gatineau.com​, including the execution of deeds and documents, at the request of gatineau.com​.
      • You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to gatineau.com​:
      • The content and material is accurate;
        Use of the content and material you supply does not breach any applicable gatineau.com​ guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnifygatineau.com for all claims brought by a third party against gatineau.com​ arising out of or in connection with a breach of any of these warranties.




      • These Terms form the entire basis of any agreement reached between you and us.




      • These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

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