Rewards FAQs

Signing up is easy! Simply create an account by https://gatineau.com/account/register and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. 

In addition to earning points, members have the chance to earn points you can view the full list of perks on the Rewards account PAGE.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our Rewards account PAGE

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

Contact customer service by emailing info@gatineau.com and our team will be happy to assist you with merging your accounts.

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit the Rewards account PAGE to get started.

Exchanging your points for great rewards couldn't be easier! Simply visit the Rewards account PAGE to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

£5 voucher when you have 1000 points
£10 voucher when you have 2000 points
£25 voucher when you have 5000 points
£50 voucher when you have 10,000 points

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn on the Rewards account PAGE

Gatineau Member

• Earn 10 points per £1 spent
• 50 points for creating an account
• 50 points birthday gift
  

Luxe List

• Earn 20 points per £1 spent
• 100 points birthday gift
• Early access to new products
• Triple points events
• Private Sales
• 100 Points upon tier entry

Points can be used alongside promotions; they can not be used alongside any influencer codes.

Add your birthday under ways to earn points on the rewards account PAGE. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

Nope!  That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a £10 coupon towards a £100 purchase that you decide to return, the £90 balance will be refunded to your credit card and the £10 reward credit will be deposited back into your rewards account.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program, i.e., your VIP tier is determined by the amount you spend in a rolling calendar year (Ex. the date you joined plus 12 months.

Gatineau Member, everyone is enrolled upon registration for an account and you can start earning 10 points for every £1 spent

Luxe List: You must spend £300 then you will earn 20 points for every £1 spent

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier, redeeming points, placing an order, etc

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier status and perks will be highlighted with a box around it.

As a VIP Lxue list member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sales!

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.  If the tier that you have crossed into is theLuxe List this email will also include a unique coupon code for you to redeem your one-time rewards coupon.  Keep in mind that coupons cannot be used in addition to the redemption of points.

Once you are in the Gatineau member or Luxe List tiers, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at info@gatineau.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Check your ‘Rewards history’ in your Rewards account PAGE to see all redeemed codes. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

1. Try to refresh your browser.
2. Try to log out and then back in to your account.
3. Check your ‘Rewards history’ in your Rewards account PAGE to see if the points were added without you realising it.  Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate, you can contact our support team at info@gatineau.com and they will look into the issue for you.

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.  

The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. 

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.  

If you are still having problems using the email referrals we recommend using your unique referral link under 'COPY LINK' or sharing the referral through Facebook, Twitter, or Messenger to receive credit.

Thank you so much for sharing us with your friends!  We really appreciate it.  

Referred friends must be first-time customers in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. 

Points will be added to your account as soon as your friend completes their first purchase on our website.  

When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ on the Rewards account PAGE to see a list of any points that you have received for referrals.