FAQs
Delivery Information
We only deliver orders within the UK, Ireland and applicable EU Countries.
Next Day Delivery - £6.99 – Order by 12 noon to receive your order the next day. Orders placed after 12 noon on Friday or over the weekend will be shipped on Monday (excludes bank holidays). Due to geographical location, some destinations will take 2 days.
Express Delivery- Free – 1-2 working days (orders over £75, if ordered before 1pm, Not Inc. Northern Ireland)
Standard Delivery - £3.95 (Under £40 spend) 3-5 working days
Standard Delivery – Free (Minimum spend £40) 3-5 working days
Nominated Saturday Delivery - £12.99 - Order before Friday at noon.
GATINEAU now ships to certain countries in Europe. Please review the table below to check shipping costs for applicable countries. Please note that the maximum weight of package we are able to ship is 2kg and under £126 (EURO 150) in value.
|
Country |
Service - Max 2kg & Orders under £126 |
Delivery Aim |
Price |
|
France |
Standard International Tracked & Signed |
2-11 business days |
£12.50 |
|
Germany |
Standard International Tracked & Signed |
2-11 business days |
£12.50 |
|
Ireland |
Standard International Tracked & Signed |
2-11 business days |
£12.50 |
|
Sweden |
Standard International Tracked & Signed |
2-11 business days |
£12.50 |
|
Finland |
Standard International Tracked & Signed |
2-11 business days |
£12.50 |
|
Denmark |
Standard International Tracked & Signed |
2-11 business days |
£12.50 |
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
For more information please see our Return Policy